Statement of Privacy
Fuel Broadband is committed to protecting your privacy and
developing technology that gives you the most powerful and safe online experience.
This Statement of Privacy applies to the Fuel Broadband Web Portal and governs data
collection and usage. By using the Fuel Broadband websites, you consent to the data
practices described in this statement.
Collection of your Personal Information
Fuel Broadband collects personally identifiable information, such as your e-mail
address, name, home or work address or telephone number. Fuel Broadband also collects
anonymous demographic information, which is not unique to you, such as your post
code, age, gender, preferences, interests and favourites.
There is also information about your computer hardware and software that is automatically
collected by Fuel Broadband. This information can include: your IP address, browser
type, domain names, access times and referring Web site addresses. This information
is used by Fuel Broadband for the operation of the service, to maintain quality
of the service, and to provide general statistics regarding use of the Fuel Broadband
Please keep in mind that if you directly disclose personally identifiable information
or personally sensitive data through Fuel Broadband public message boards, this
information may be collected and used by others. Note: Fuel Broadband does not read
any of your private online communications.
Fuel Broadband encourages you to review the privacy statements of Web sites you
choose to link to from Fuel Broadband so that you can understand how those Web sites
collect, use and share your information. Fuel Broadband is not responsible for the
privacy statements or other content on Web sites outside of the Fuel Broadband family
of Web sites.
Use of your Personal Information
Fuel Broadband collects and uses your personal information to operate the Fuel Broadband
Web site and deliver the services you have requested. Fuel Broadband also uses your
personally identifiable information to inform you of other products or services
available from Fuel Broadband and its affiliates. Fuel Broadband may also contact
you via surveys to conduct research about your opinion of current services or of
potential new services that may be offered.
Fuel Broadband does not sell, rent or lease its customer lists to third parties.
Fuel Broadband may, from time to time, contact you on behalf of external business
partners about a particular offering that may be of interest to you. In those cases,
your unique personally identifiable information (e-mail, name, address, telephone
number) is not transferred to the third party. In addition, Fuel Broadband may share
data with trusted partners to help us perform statistical analysis, send you email
or postal mail, provide customer support, or arrange for deliveries. All such third
parties are prohibited from using your personal information except to provide these
services to Fuel Broadband, and they are required to maintain the confidentiality
of your information.
Fuel Broadband does not use or disclose sensitive personal information, such as
race, religion, or political affiliations, without your explicit consent. Fuel Broadband
keeps track of the Web sites and pages our customers visit within Fuel Broadband
, in order to determine what Fuel Broadband services are the most popular. This
data is used to deliver customised content and advertising within Fuel Broadband
to customers whose behaviour indicates that they are interested in a particular
Fuel Broadband Web sites will disclose your personal information, without notice,
only if required to do so by law or in the good faith belief that such action is
necessary to: (a) conform to the edicts of the law or comply with legal process
served on Fuel Broadband or the site; (b) protect and defend the rights or property
of Fuel Broadband; and, (c) act under exigent circumstances to protect the personal
safety of users of Fuel Broadband, or the public.
The Fuel Broadband Web site use "cookies" to help you personalise your online experience.
A cookie is a text file that is placed on your hard disk by a Web page server. Cookies
cannot be used to run programs or deliver viruses to your computer. Cookies are
uniquely assigned to you, and can only be read by a web server in the domain that
issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save
you time. The purpose of a cookie is to tell the Web server that you have returned
to a specific page. For example, if you personalise Fuel Broadband pages, or register
with Fuel Broadband site or services, a cookie helps Fuel Broadband to recall your
specific information on subsequent visits. This simplifies the process of recording
your personal information, such as billing addresses, shipping addresses, and so
on. When you return to the same Fuel Broadband Web site, the information you previously
provided can be retrieved, so you can easily use the Fuel Broadband features that
You have the ability to accept or decline cookies. Most Web browsers automatically
accept cookies, but you can usually modify your browser setting to decline cookies
if you prefer. If you choose to decline cookies, you may not be able to fully experience
the interactive features of the Fuel Broadband services or Web sites you visit.
Security of your Personal Information
Fuel Broadband secures your personal information from unauthorised access, use or
disclosure. Fuel Broadband secures the personally identifiable information you provide
on computer servers in a controlled, secure environment, protected from unauthorised
access, use or disclosure. When personal information (such as a credit card number)
is transmitted to other Web sites, it is protected through the use of encryption,
such as the Secure Socket Layer (SSL) protocol.
Changes to this Statement
Fuel Broadband will occasionally update this Statement of Privacy to reflect company
and customer feedback. Fuel Broadband encourages you to periodically review this
Statement to be informed of how Fuel Broadband is protecting your information.
Fuel Broadband welcomes your comments regarding this Statement of Privacy. If you
believe that Fuel Broadband has not adhered to this Statement, please contact Fuel
Broadband at +44 (0)333 003 3839. We will use commercially reasonable efforts to
promptly determine and remedy the problem.