Your bill is split into 3 sections:
Section 1: The invoice section is designed to show a breakdown of your services.
Section 2: The telephone summary shows a breakdown of call type by CLI (caller
line identity) which is the individual telephone number.
Section 3: The service summary provides a breakdown of services on your account
including line rental, broadband services and any Select Services per CLI (caller
line identity). Charges are for the billing period stated.
When will I receive my bill?
You will receive an invoice from Fuel Broadband once a month.
How do I view my bill and itemisation online?
You can view your current invoice and any historical invoices complete with call
itemisation by visiting https://myaccount.fuelbroadband.co.uk. If you do not have
your log in details please email firstname.lastname@example.org .
I don’t understand the service charges on my first invoice?
Like other service providers we charge monthly in advance for our service charges
(eg. line rental). However, if you joined Fuel Broadband part way through a month
you will be charged from your connection date plus your next month in advance.
Why have I been charged a ‘Non-Direct Debit’ charge?
This charge is only applied to customers who do not pay by Direct Debit, you can
save this £2.25 charge by signing up to pay by Direct Debit. Please contact a member
of our Credit Control Department on 0800 036 2113 who will be happy to assist with
Why have I been charged a ‘Paper Invoicing’ charge?
As an environmentally friendly company and, in accordance with our ISO14001 policy,
we can no longer provide paper invoices free of charge. We encourage all of our
customers to take advantage of our paper free billing and save the £2.25 charge.
You can do this by contacting our Customer Service Department on 0800 036 3839.
Paperless invoicing is only available if you pay by Direct Debit or Reoccurring