Customer Service: 0800 036 3839
or email us 
Get the most out of MyAccount

Understanding MyAccount

You can do all kinds of nifty time-saving stuff on the MyAccount hub, such as:

  • View and download bills
  • Set alerts and control your usage
  • Manage your settings

Our user guide just lets you know how to do everything.

MyAccount Guide

  1. How to Log in to MyAccount

To log in you’ll need your username and password. This will have been sent to you by email or letter when you registered for MyAccount. Can’t find it? Don’t worry, just email us with your account details.

View your bills
Each month you’ll be sent an e-mail letting you know your latest bill is ready to view. The email contains a link to the login screen, or you can always just click on MyAccount login.

Forgotten your password?

  1. Click on forgotten password link on the login page
  2. Put in your username & validated email address
  3. An email is sent to your validated email address with a unique link
  4. Click on this link and you will be directed to the reset password page
  5. Put in your username and new password
  6. Your password will then be changed
  7. You can now log in with this

Your first time
The first time you log on to the Fuel Broadband MyAccount hub you will be asked to verify your e-mail address, this is for security reasons, we won’t ask you again.

You’ll be directed to the screen below, where you will be asked to input your e-mail address, then re-confirm it and press the ‘Validate Email Address’ button.

Once you’ve pressed this, the following screen will appear to confirm an e-mail has been sent to your e-mail address.
When your email arrives, click on the link in the email, this will take you directly back to the MyAccount hub, where you can complete the last stage of the validation process. Once this is done, you can start enjoying the benefits.

  2. What can you do from the welcome page of MyAccount?

Your latest bill, including your current call spend for the month, are shown on the homepage. This can be downloaded or you can click on the‘View Charges’ to open up MyBill.

Edit your account settings
At the top right hand corner of the homepage, you’ll find your Edit Account Settings option. Click the link and there’s a pop up box (shown below) with all your account details. Here you can change passwords, update email addresses, set user access and give access to others.

  3. Understanding My Bill

Your MyBill homepage shows you a detailed breakdown of products and services, allowing you to view and monitor your different areas of spending. You can also view your current unbilled charges.

We keep all your usage information here. From comparing different bills to tracking back month-on-month, you can run reports to show how you’ve been spending.

This can then be explored further – find out a detailed breakdown of calls, services, credits and any one-off charges

Reporting made easy By clicking on the graph hyperlink, the below page is then displayed as a cost comparison which you can then tweak to your requirements. Choose which bill, product and period you need to compare and the graph will change accordingly. You can even view all products at the same time. There is the option to print, save as PDF or to screen grab the graph image.

Analyse your bill
This great feature lets you analyse your bills, either by product or service category, and view your past bills.

You can create tailored mini reports - using the drag and drop feature. The billing period shown can be changed by the drop-down menu at the top of the page. You can also amend the billing period by date, product, charge or number.

These reports can be downloaded and saved too.

  4. My Alerts

You can choose to set up an event alert or a usage alert and we’ll send you an email notifying every time this happens.

What is an event alert?
You may want to be alerted to calls lasting over a certain length of time, calls to a particular number, calls of a particular cost or to a specific number or on a particular day.

Usage alert
Use the usage alert when you need to monitor usage via cost or duration in total. For example, unbilled calls totalling £5.

Setting alerts for events and usage
Simply choose an alert type from the drop-down menu – event or usage – and on the right column choose to add the contact who you want the alert to be sent to by clicking on the drop-down box and selecting the right person.

Continue to complete the alert details by popping the info in the boxes needed for details and measures.

The new alert will automatically choose to email the contact. Once happy, hit the green Add button in the bottom right hand corner and the alert will be added to the existing MyAlerts list. You can change this at any time.

Click here to download the PDF file for the MyAccount Guide

If you need further help with MyAccount, you can call us on 0800 036 3839 Or
Email us on

Login To MyAccount

Got your password? Excellent. Find out all the latest about your Fuel Broadband account.

Understanding my bill

Need help understanding your bill? Have a look at our breakdown guide and clear up any questions.

  Legal Bit

Fuel Broadband Package: Package prices are shown inclusive of VAT at 20%. A 12 month contract applies. Customers preferring to receive a paper bill are charged an additional £2.25 per month. Customers paying by means other than Direct Debit will be charged an additional £2.25 per month. Rates are shown in pence per minute, inclusive of VAT. All rates are charged per minute and are rounded to the nearest penny. For all non-inclusive calls a call set up fee of 15.5p applies. The rates shown apply from fixed line phones. Tariffs are effective from 01 September 2016 and are subject to change as specified in the Fuel Broadband Terms and Conditions. Terms and Conditions apply. A one-off £7.95 router postage & packaging fee applies.

Unlimited UK Landline Calls: Maximum call duration is 90 minutes per call but to keep speaking simply hang up and redial before the 90 minutes is reached to avoid our standard call rates.

Broadband Speed: We give you the fastest broadband your phone line can handle. The exact speed you get depends on the quality of your phone line and where you live. Package only available in Fuel Broadband network area. No traffic management or download limits apply for Fuel Broadband packages.

New line installation: All new line installations will carry a charge of £59. Any subsequent visits required by the engineer will be charged at the standard engineer rate of £59 per visit. If the wiring, socket and routing from the exchange to your property are not intact then an engineer may be required to visit and the reactivation of your line may be chargeable. In the event that you are not at your property to allow the engineer to gain access on the day of your agreed engineer appointment you will be charged a missed appointment fee of £59.

You warrant that you are at least 18 years of age and you will be financially responsible for the Fuel Broadband services you register for within this website (including any use made by you in respect of any persons for whom you are legally responsible or by any person for whom you are legally entitled to act) and for any other person's use of this website through your IP address. You also warrant that any person using this website through your IP address will give accurate and true information when registering for a Fuel Broadband service.

Amazon Gift Certificate:** is not a sponsor of this promotion. Gift Certificates ("GCs") may be redeemed on the website or affiliated website towards the purchase of eligible products listed in our online catalogue and sold by or any other seller selling through GCs cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other account. is not responsible if a GC is lost, stolen, destroyed or used without permission. See for complete terms and conditions. GCs are issued by Amazon EU S.à r.l. All Amazon ®, ™ & © are IP of, Inc. or its affiliates.

back to the top