Customer Service: 0800 036 3839
or email us 

Notifications

  Pricing Notification - 01 Sept 2016

What’s Changing?
Sept 2016


Line rental is increasing by £1.20 per month Inc. VAT from 1st September 2016.

As a result of the price change you may exit your contract with Fuel Broadband without penalty, so long as you provide us with notice of your intention to terminate your service subscription within 30 days of the date of this notification. Please contact our UK customer service team on 0800 036 3839 or 0333 003 3839 to discuss your options. If you prefer you can also email our UK customer service team at hello@fuelbroadband.co.uk

  Pricing Notification - 01 June 2015

Changes to services and pricing
July 2015


From 1st July 2015 Fuel Broadband line rental, broadband and call charges will be increasing.

What’s changing?

If your package includes a free broadband period, then this part of your service will not be affected by the broadband increase until your promotional period comes to an end.

If your package included a promotional half price offer, then the increase to your broadband service will only be 50p per month for the remainder of your half price period, after which the increase will be to £1.00 per month.

If you have signed up or renewed your contract since 1st March 2015, then your line rental and broadband will not be affected by this change.

As a result of the line rental or broadband price changes indicated above, you may exit your contract with Fuel Broadband without penalty, so long as you provide us with notice of your intention to terminate your service subscription within 30 days of the date of this notification.

For more information about these changes or your service in general, please do not hesitate to contact our UK customer service team on 0800 036 3839 or emails us at hello@fuelbroadband.co.uk

UK calling - 1st July

Numbers starting 08, 09 and 118 are referred to as non-geographic numbers. These are often used to contact Banks, Government services or to vote in TV shows. From 1st July, Ofcom is changing the way these calls are charged, making them simpler to understand. These changes have been communicated through a campaign called UK calling www.UKcalling.info

Call charges for these numbers will be made up of 2 parts; Access charge (charged by your provider)
+ Service charge (charged by the owner of the number you are calling).

Pricing Guides

 


From 1st July 2015 all calls to UK Service Numbers will incur an Access Charge of 7p per minute.

  Legal Bit

Fuel Broadband Package: Package prices are shown inclusive of VAT at 20%. A 12 month contract applies. Customers preferring to receive a paper bill are charged an additional £2.25 per month. Customers paying by means other than Direct Debit will be charged an additional £2.25 per month. Rates are shown in pence per minute, inclusive of VAT. All rates are charged per minute and are rounded to the nearest penny. For all non-inclusive calls a call set up fee of 15.5p applies. The rates shown apply from fixed line phones. Tariffs are effective from 01 September 2016 and are subject to change as specified in the Fuel Broadband Terms and Conditions. Terms and Conditions apply. A one-off £7.95 router postage & packaging fee applies.

Unlimited UK Landline Calls: Maximum call duration is 90 minutes per call but to keep speaking simply hang up and redial before the 90 minutes is reached to avoid our standard call rates.

Broadband Speed: We give you the fastest broadband your phone line can handle. The exact speed you get depends on the quality of your phone line and where you live. Package only available in Fuel Broadband network area. No traffic management or download limits apply for Fuel Broadband packages.

New line installation: All new line installations will carry a charge of £59. Any subsequent visits required by the engineer will be charged at the standard engineer rate of £59 per visit. If the wiring, socket and routing from the exchange to your property are not intact then an engineer may be required to visit and the reactivation of your line may be chargeable. In the event that you are not at your property to allow the engineer to gain access on the day of your agreed engineer appointment you will be charged a missed appointment fee of £59.

You warrant that you are at least 18 years of age and you will be financially responsible for the Fuel Broadband services you register for within this website (including any use made by you in respect of any persons for whom you are legally responsible or by any person for whom you are legally entitled to act) and for any other person's use of this website through your IP address. You also warrant that any person using this website through your IP address will give accurate and true information when registering for a Fuel Broadband service.

Amazon Gift Certificate:**Amazon.co.uk is not a sponsor of this promotion. Amazon.co.uk Gift Certificates ("GCs") may be redeemed on the Amazon.co.uk website or affiliated website Javari.co.uk towards the purchase of eligible products listed in our online catalogue and sold by Amazon.co.uk or any other seller selling through Amazon.co.uk. GCs cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other account. Amazon.co.uk is not responsible if a GC is lost, stolen, destroyed or used without permission. See www.amazon.co.uk/gc-legal for complete terms and conditions. GCs are issued by Amazon EU S.à r.l. All Amazon ®, ™ & © are IP of Amazon.com, Inc. or its affiliates.

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