Customer Service: 0800 036 3839
or email us 
Need some info on Mac Codes
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Are you thinking of joining us?

Here at Fuel broadband we supply unbundled lines so in over 99% of cases we won't need you to provide us with a MAC code. If during the progress of your order we hit a bump we will let you know so you can contact your current provider to ask for the code. Getting a MAC code usually takes 24 hours upon request.

MAC Code
A MAC code, Migration Authorisation Code, is a unique code which identifies a particular line and enables you to switch internet service providers. It allows providers to easily migrate your information and should consist of four letters, followed by between seven and nine numbers, a slash and five alphanumeric characters. In 2015 the MAC process will be removed to further improve the ease of migration between service providers.

Thinking of leaving us?
If WE are you current provider, and you are not on a bundled phone and broadband package, then you must contact Fuel Broadband on 0800 036 3839 or email hello@fuelbroadband.co.uk to attain a MAC code.

If you decide to use a different provider please let us know. It will take 10 working days to prepare your line, after which you will be able to have services with the provider of your choice.

 

Help & Support

Got a question about any of your Fuel Broadband services? Chances are you'll find the answers in our handy FAQs section.

Refer a friend and we'll treat both of you to a £25 Amazon.co.uk Gift Certificate**. Nice.

  Legal Bit

Fuel Broadband Package: Package prices are shown inclusive of VAT at 20%. A 12 month contract applies. Customers preferring to receive a paper bill are charged an additional £2.25 per month. Customers paying by means other than Direct Debit will be charged an additional £2.25 per month. Rates are shown in pence per minute, inclusive of VAT. All rates are charged per minute and are rounded to the nearest penny. For all non-inclusive calls a call set up fee of 15.5p applies. The rates shown apply from fixed line phones. Tariffs are effective from 01 September 2016 and are subject to change as specified in the Fuel Broadband Terms and Conditions. Terms and Conditions apply. A one-off £7.95 router postage & packaging fee applies.

Unlimited UK Landline Calls: Maximum call duration is 90 minutes per call but to keep speaking simply hang up and redial before the 90 minutes is reached to avoid our standard call rates.

Broadband Speed: We give you the fastest broadband your phone line can handle. The exact speed you get depends on the quality of your phone line and where you live. Package only available in Fuel Broadband network area. No traffic management or download limits apply for Fuel Broadband packages.

New line installation: All new line installations will carry a charge of £59. Any subsequent visits required by the engineer will be charged at the standard engineer rate of £59 per visit. If the wiring, socket and routing from the exchange to your property are not intact then an engineer may be required to visit and the reactivation of your line may be chargeable. In the event that you are not at your property to allow the engineer to gain access on the day of your agreed engineer appointment you will be charged a missed appointment fee of £59.

You warrant that you are at least 18 years of age and you will be financially responsible for the Fuel Broadband services you register for within this website (including any use made by you in respect of any persons for whom you are legally responsible or by any person for whom you are legally entitled to act) and for any other person's use of this website through your IP address. You also warrant that any person using this website through your IP address will give accurate and true information when registering for a Fuel Broadband service.

Amazon Gift Certificate:**Amazon.co.uk is not a sponsor of this promotion. Amazon.co.uk Gift Certificates ("GCs") may be redeemed on the Amazon.co.uk website or affiliated website Javari.co.uk towards the purchase of eligible products listed in our online catalogue and sold by Amazon.co.uk or any other seller selling through Amazon.co.uk. GCs cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other account. Amazon.co.uk is not responsible if a GC is lost, stolen, destroyed or used without permission. See www.amazon.co.uk/gc-legal for complete terms and conditions. GCs are issued by Amazon EU S.à r.l. All Amazon ®, ™ & © are IP of Amazon.com, Inc. or its affiliates.

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