Customer Service: 0800 036 3839
or email us 
It’s easy to Switch to Fuel
Start powering your digital life

You'll be up and running with us in no time!

We’ll then keep you informed on your order’s progress which you can check here: CHECK MY ORDER

We should have you up and running in two weeks' time.

FAQs about switching to Fuel Broadband

  Can I switch if I have just moved house?

You need to activate your account with BT before you can switch to Fuel Broadband line rental. If there is an existing standard (BT) line in your new home, then you need to call BT to get it re-activated, which is free. If there is any damage to the line, there may be a charge for this.

If there isn’t a standard (BT) line, then you need to pay for one to be installed. This will cost £69. Fuel Broadband can arrange for this to be installed through our line supplier.

  Can I switch if my phone bars outgoing calls?

You will need to remove the outbound call barring on your phone, before you can switch. If you requested the bar, you need to disable it by calling your supplier. If calls are barred because you owe your current supplier money, you will not be allowed to switch until you have paid your bill and unbarred your phone.

  Can I switch if I am on a light user scheme?

No. If you are on a light user scheme (offered by BT), you will need to move to BT Option 1 before you can switch. Please contact BT to arrange this.

  What is a MAC code and how to get it?

A MAC code, Migration Authorisation Code, is a unique code which identifies a particular line and enables you to switch internet service providers. It allows providers to easily migrate your information and should consist of four letters, followed by between seven and nine numbers, a slash and five alphanumeric characters.

If you are on a non-bundled package, i.e. your phone line and broadband package are two separate services you will need a MAC code either if you wish to join a new provider or leave an existing provider. You will need to contact your current provider to ask for the code. Getting a MAC code usually takes 24 hours upon request.

If however you have a bundled phone and broadband package you do not require a MAC code to either join or transfer away from your telecoms providers.

  Will customers spend time without their phone when they switch?

No, moving your phone service to Fuel Broadband is designed to be seamless, and can be done without an engineer having to come to your house.

  Will my current provider charge me if I switch?

Please check with your current provider. There may be a charge from them if you are still in any kind of contract.

  Should I cancel my current broadband service?

There is no need to contact your current provider. Just leave it all to us!

Help & Support

Got a question about any of your Fuel Broadband services? Chances are you'll find the answers in our handy FAQs section.

  Legal Bit

Fuel Broadband Package: Package prices are shown inclusive of VAT at 20%. A 12 month contract applies. Customers preferring to receive a paper bill are charged an additional £2.25 per month. Customers paying by means other than Direct Debit will be charged an additional £2.25 per month. Rates are shown in pence per minute, inclusive of VAT. All rates are charged per minute and are rounded to the nearest penny. For all non-inclusive calls a call set up fee of 15.5p applies. The rates shown apply from fixed line phones. Tariffs are effective from 01 September 2016 and are subject to change as specified in the Fuel Broadband Terms and Conditions. Terms and Conditions apply. A one-off £7.95 router postage & packaging fee applies.

Unlimited UK Landline Calls: Maximum call duration is 90 minutes per call but to keep speaking simply hang up and redial before the 90 minutes is reached to avoid our standard call rates.

Broadband Speed: We give you the fastest broadband your phone line can handle. The exact speed you get depends on the quality of your phone line and where you live. Package only available in Fuel Broadband network area. No traffic management or download limits apply for Fuel Broadband packages.

New line installation: All new line installations will carry a charge of £59. Any subsequent visits required by the engineer will be charged at the standard engineer rate of £59 per visit. If the wiring, socket and routing from the exchange to your property are not intact then an engineer may be required to visit and the reactivation of your line may be chargeable. In the event that you are not at your property to allow the engineer to gain access on the day of your agreed engineer appointment you will be charged a missed appointment fee of £59.

You warrant that you are at least 18 years of age and you will be financially responsible for the Fuel Broadband services you register for within this website (including any use made by you in respect of any persons for whom you are legally responsible or by any person for whom you are legally entitled to act) and for any other person's use of this website through your IP address. You also warrant that any person using this website through your IP address will give accurate and true information when registering for a Fuel Broadband service.

Amazon Gift Certificate:** is not a sponsor of this promotion. Gift Certificates ("GCs") may be redeemed on the website or affiliated website towards the purchase of eligible products listed in our online catalogue and sold by or any other seller selling through GCs cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other account. is not responsible if a GC is lost, stolen, destroyed or used without permission. See for complete terms and conditions. GCs are issued by Amazon EU S.à r.l. All Amazon ®, ™ & © are IP of, Inc. or its affiliates.

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