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A New Line for your Business is Free
Just take one of our Broadband services.

Install a new business line

FREE

If your business premises doesn't have a phone line then we can install one for you. Fuel Broadband will install a new line in your business premises for free when you sign up to a phone & broadband package. We can book a line installation appointment and an engineer will visit your office on your convenient date.

A £49 (excl VAT) charge applies on new line installations where a business phone only package is selected without broadband.

Reconnecting an existing line for FREE

If you have recently moved offices and found that the phone line in your new premises isn't working then you can call Fuel Broadband to have it reconnected. If the wiring, socket and routing from the exchange to your property are intact then we may be able to reactivate your line for free, providing that you sign up to one of our business phone or broadband bundled packages.

A £49 (excl VAT) charge applies on new line installations where a business phone only package is selected without broadband.

Call Us On 0800 036 3698

Transfer your existing number to a new premises for FREE

If you are moving to another office that is in the same telephone exchange area as your current premises then Fuel may be able to arrange for you to take your phone number with you. This is a free service if you sign up to one of our phone or broadband bundled packages and can be arranged with our Business Team.

We would ask that you contact us at least 14 days in advance of your prospective move so that we can make arrangements for this to happen. We will contact your existing supplier and handle the line transfer to the new office and your phone services to Fuel Broadband bundled packages.

Call Us On 0800 036 3698

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*Promotion: Free activation and 3 months free broadband available to new Fuel Broadband customers only.

Fuel Business Phone & Broadband / Fibre package: Package prices are shown exclusive of VAT. A 24 month contract applies. Customers receiving a paper bill are charged an additional £2.25 per month. Customers paying by means other than Direct Debit will be charged an additional £2.25 per month. Rates are shown in pence per minute exclusive of VAT. All rates are charged per minute and are rounded to the nearest penny. For all non-inclusive calls a call set up fee of 5p applies. The rates shown apply from fixed line phones. Tariffs are effective from 1st October 2014 and are subject to change as specified in the Fuel Business Broadband Terms and Conditions. Terms and Conditions apply. A one-off £5.49 router postage & packaging fee applies.

Fuel Business Phone package: Package prices are shown exclusive of VAT. A 24 month contract applies on calls package and line rental. Customers receiving a paper bill are charged an additional £2.25 per month. Customers paying for the service by means other than Direct Debit will be charged an additional £2.25 per month. Rates are shown in pence per minute, exclusive of VAT. All rates are charged per minute and are rounded to the nearest penny. Tariffs are effective from 1st October 2014 and are subject to change as specified in the Fuel Business Broadband terms and conditions. A call set up fee of 5p applies for all non-inclusive calls. The rates shown apply from fixed line phones. Terms and Conditions apply.

Call Plan: Rates are shown in pence per minute, exclusive of VAT. Packages with inclusive calls (inclusive daytime calls) are for calls to landlines starting with prefix 01, 02 and 03. Call Plans with inclusive landline calls included are limited to a maximum of 90 minutes per call – the rate after 90 minutes will be 1p per minute. All rates are charged per minute and are rounded to the nearest penny. For all non-inclusive calls a call set up fee of 5p on calls to UK landlines, 7p on calls to UK mobiles and 12.9p on calls to international destinations applies. The rates shown apply from fixed line phones. Tariffs are effective from 1st October 2014 and are subject to change as specified in the Fuel Business Broadband terms and conditions. Primus Saver Business terms and conditions apply.

Broadband Speed: We give you the fastest broadband your phone line can handle. The exact speed you get depends on the quality of your phone line and where your business premises are located in relation to the telephone exchange. Packages only available in Fuel Broadband network area. No traffic management or download limits apply for Fuel Business Broadband packages.

New line installation: Only one new line installation engineer visit per account will be free of charge and made available at the discounted rate. Any subsequent visits required by the engineer will be charged at the standard engineer rate of £49 per visit. If the wiring, socket and routing from the exchange to your premises are not intact then an engineer may be required to visit and the reactivation of your line may be chargeable. In the event that you are not at your premises to allow the engineer to gain access on the day of your agreed engineer appointment you will be charged a missed appointment fee of £49. The applying customer is responsible for gaining the necessary authority from the property owner in advance of any engineering work being carried out at the installation site. The applying customer is responsible for informing the installing engineer as to the desired location of any newly installed main phone socket.

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